bd bajj Privacy Policy

When you interact with the bd bajj platform — whether by visiting our website, registering an account, making a deposit, or contacting our support team — we may collect and process certain categories of personal data. The specific information collected depends on the nature of your interaction with us.

Information You Provide Directly

When you register an account on bd bajj or complete KYC (Know Your Customer) verification, you provide us with information that may include:

• Identity data: full legal name, date of birth, national identity card (NID) number, passport number, or driving licence details.
• Contact data: email address, mobile phone number, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
• Financial data: mobile wallet account details (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions), and transaction history on the platform.
• Verification documents: scanned copies or photographs of identity documents and proof-of-address documents submitted for KYC purposes.
• Communications: the content of messages you send to our support team via email, live chat, or any other communication channel.

Information Collected Automatically

When you access or use the bd bajj website or mobile-browser interface, we automatically collect certain technical and behavioural data, including:

• Device and access data: IP address, device type, operating system, browser type and version, screen resolution, and language preferences.
• Usage data: pages visited, time spent on each page, links clicked, search queries entered within the platform, games played, bet amounts, and session durations.
• Location data: approximate geographic location inferred from your IP address. We do not collect precise GPS coordinates.
• Cookie and tracking data: information stored in cookies, web beacons, and similar technologies as described in our Cookies section below.

bd bajj processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties for their own marketing use. The following table summarises the primary purposes for which we process your data and the lawful basis for doing so:

bd bajj will only send you promotional communications — including information about bonuses, seasonal offers tied to events such as the BPL, IPL, Eid, or Pohela Boishakh, and new game releases — where you have provided explicit consent to receive them. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

bd bajj does not sell, rent, or trade your personal data. We may, however, share your data with carefully selected third parties where it is necessary to operate the platform, fulfil our legal obligations, or protect the safety and integrity of our services. Categories of recipients include:

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our supported payment partners, including mobile money operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These partners operate under their own privacy frameworks and are required to handle your data securely.

Technology & Platform Partners

We use third-party technology providers to deliver the bd bajj platform, including game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming), hosting and cloud infrastructure providers, fraud detection and analytics services, and customer support tooling. These providers act as data processors on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than delivering their contracted service.

Legal & Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent strictly required and in accordance with applicable legal process.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving bd bajj, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained at an equivalent standard.

bd bajj uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on our platform. A cookie is a small text file placed on your device by a website. It does not contain executable code and cannot access other files or information stored on your device.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as account login session management, security token validation, and the proper routing of pages. These cookies cannot be disabled without breaking the platform's core functionality.
• Performance and analytics cookies: We use anonymised analytics data to understand how players navigate the platform, which game categories attract the most engagement, and where technical issues may be occurring. This data helps us improve the bd bajj experience over time.
• Functional cookies: These cookies remember your preferences — such as language settings or your preferred game lobby layout — so that you do not need to re-configure them on each visit.
• Marketing and targeting cookies: Where you have consented, we may use cookies to deliver personalised promotional content on the bd bajj platform. These cookies track which offers you have viewed or dismissed so that we can tailor communications to your interests.

Managing Your Cookie Preferences

You may manage or withdraw your consent to non-essential cookies at any time by adjusting the cookie settings in your browser. Most modern browsers provide granular controls for accepting, blocking, or deleting cookies by category or by individual domain. Please note that disabling strictly necessary cookies will impair your ability to use the bd bajj platform.

bd bajj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active bd bajj account is retained for the duration of the account's active status plus a minimum post-closure period required for legal compliance purposes.
• Transaction and financial records: Records of deposits, withdrawals, bets placed, and bonus activity are retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping obligations.
• KYC and identity verification documents: Identity documents submitted for verification are retained for a minimum of five years following account closure, as required to satisfy anti-money laundering (AML) obligations.
• Support communications: Records of customer support interactions are retained for three years from the date of the interaction, unless a longer retention period is required by an ongoing dispute or legal matter.
• Marketing data: Where you have consented to receive promotional communications, we retain your marketing preferences until you withdraw consent. Following withdrawal of consent, your data is removed from our active marketing lists within 30 days.

Upon expiry of the applicable retention period, your personal data is securely deleted or permanently anonymised so that it can no longer be associated with you as an individual.

bd bajj employs a multi-layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the bd bajj platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser address bar confirms that your connection is encrypted.
• Encryption at rest: Sensitive personal data and financial records stored on our servers are encrypted at rest using strong encryption standards.
• Access controls: Access to player personal data within our internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific job functions.
• Intrusion detection: We operate continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.

Organisational Safeguards

• All staff and contractors with access to player data are required to undergo data privacy and security training.
• Third-party service providers are assessed for data security standards before engagement and are bound by contractual data protection obligations.
• bd bajj maintains an incident response plan. In the event of a confirmed data breach that affects your personal data, we will notify affected players and relevant authorities in a timely manner.

bd bajj respects your rights over your own personal data. As a player on our platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

bd bajj will respond to all verified privacy rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. bd bajj will not charge a fee for reasonable rights requests.

bd bajj reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or the features and services available on the platform. When we make material changes to this policy, we will publish the updated version on this page with a revised "Last Reviewed" date, and where appropriate, notify registered players via the email address on their account record.

Your continued use of the bd bajj platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should discontinue use of the platform and contact our support team to discuss account closure and the handling of any remaining balance.

How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bd bajj handles your personal data, please reach out to our support team using the contact details below. Our team operates during Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy enquiries within one business day.

bd bajj is committed to resolving all privacy concerns raised by players in a fair, transparent, and timely manner. If you feel that your concern has not been adequately addressed, you retain the right to pursue the matter through applicable legal channels in your jurisdiction.